Privacy Policy

Last updated: 6 November 2026

This policy explains how Rentswipe Pty Ltd (ACN 686 642 492) collects, uses and protects personal information through the Rentswipe mobile app and website (together, “Rentswipe” or “the platform”). We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Data collected from renters

When you create a renter account, we collect your name and email address. You may also provide:

• a profile photo — stored in your account and never shared with agents or landlords at any stage;
• a mobile number and bio — stored in your account and only shared with the relevant agent or landlord when you choose to send an enquiry or register for an open home (see below);
• search filter preferences (budget, property type, suburbs).

Saved listings. When you save a listing to your shortlist, that save is recorded in your account. Agents can see aggregate save counts on their listings but cannot see who saved them.

Enquiries. When you send an enquiry, your name, email, mobile number (if provided) and bio are shared with the agent or landlord for that listing. A snapshot of this information is stored with the enquiry record.

Open home registrations. When you register for an open home, your name, contact details and bio are shared with the agent or landlord for that listing. This only happens when you tap “Register to attend” — your details are not shared beforehand.

Anonymous usage data. We collect anonymous, aggregated data on listing views, detail opens and passes. This data is not linked to your identity and is used to show listing activity counts to agents and landlords.

Data collected from agents and landlords

When you create a lister account, we collect your name, email address, and agency details. We also collect:

• licence numbers, if provided;
• listing content you create (property details, photos, descriptions, inspection times);
• team member details (names and email addresses of people you invite to your agency);
• for private landlords, any supporting documents you provide during the account review process (such as a rates notice or photo ID).

Data collected through the website

• Contact form. If you send a message through the contact form, we collect your name, email and message.
• Waitlist and launch list. If you sign up for the waitlist or launch notifications, we collect your email address and (for the waitlist) your chosen state.
• App link clicks. We track which download links are clicked so we can measure the effectiveness of our marketing. This data is anonymous.
• IP addresses. We store IP addresses only as salted hashes, used solely for rate limiting. We do not store or log raw IP addresses.

How we use your data

We use personal information to:

• provide and operate the platform (accounts, listings, enquiries, registrations);
• send transactional emails (sign-in codes, enquiry notifications, inspection reminders);
• review and approve agency and private landlord accounts;
• detect and prevent misuse of the platform;
• improve the platform based on aggregated, anonymous usage data.

We do not sell your personal information. We do not send marketing emails unless you have specifically opted in (for example, by joining the launch list or interstate waitlist).

Performance reports

Agents and landlords may share performance reports for their listings with property owners. These reports contain activity counts only (such as views, saves, enquiries and registration numbers). They never contain renter names, contact details or any other personal information. The lister controls whether a report is shared and can turn the link off at any time.

Third-party services

We use the following third-party services to operate Rentswipe:

• Supabase — database hosting and authentication. Our database is hosted in the Sydney region (Australia). Supabase's authentication service may process sign-in requests through infrastructure located outside Australia.
• Resend — transactional email delivery (sign-in codes, enquiry notifications, inspection reminders). Resend processes emails through servers that may be located outside Australia.
• Mapbox — map display in the app. When you view a map, your device sends a request to Mapbox's servers, which may be located outside Australia.
• Anthropic — AI-generated listing descriptions. When an agent or landlord uses the “Generate with AI” feature, listing details and photos are sent to Anthropic's API to generate a description. Anthropic's servers may be located outside Australia.
• Netlify — website hosting. The website is served from Netlify's global network, which includes servers outside Australia.
• Expo — push notifications for the mobile app. Push notification tokens and message content are processed through Expo's servers, which may be located outside Australia, before being delivered via Apple's and Google's push notification services.

We only share the minimum data necessary with each service for it to perform its function. We do not share your personal information with any third party for their own marketing purposes.

Data security

We use industry-standard measures to protect your data, including encrypted connections (HTTPS/TLS), row-level security on our database, and access controls that restrict data to authorised users. No system is completely secure, and we cannot guarantee the absolute security of your information.

Account deletion

Renters can delete their account from the Profile screen in the app. This permanently deletes your profile, shortlist, enquiry history, open home registrations and push notification tokens.

Agents and landlords can request account deletion by contacting us at info@rentswipe.com.au.

Changes to this policy

We may update this policy from time to time. We'll let you know of material changes by email or by a notice on the platform. The “Last updated” date at the top of this page shows when the policy was last revised.

Contact

If you have any questions about this policy or how we handle your data, contact us at info@rentswipe.com.au.

Rentswipe Pty Ltd (ACN 686 642 492)